Private practice operating layer
Microdoc keeps the work around every appointment moving: calls answered, slots filled, notes drafted, patients followed up, payments collected, and exceptions surfaced for review.
Today in the clinic
The work around the appointment
Patient call triaged
AI PhoneCaller asks for an urgent callback and lands in the shared inbox.
Ambient review ready
AmbientThe note, GP letter, radiology form, and follow-up are ready to check.
Cancellation filled
SchedulingA waitlist offer is accepted and the diary recovers the opening.
Invoice paid
BillingThe patient pays through the portal and accounts updates automatically.
Ambient clinical workspace
Before clinic, Microdoc turns the chart into a cited briefing. During the appointment, it listens or follows direct instructions. Afterwards, it prepares the note, letters, forms, and follow-up work for review.
Explore AmbientExample patient
Returning patient17 Sep 1988 · 37 years · Patient 90866
1 · Before consult
Chart briefingPresenting problem
MRI: recurrent right L5-S1 herniation affecting the right S1 nerve
Prefers another injection before considering further surgery
Medication and allergy status need confirmation
2 · During consult
ListeningConsultation recording
18:42 captured
“We’ll organise a right S1 injection in SSC, review in 6 weeks, and write to your GP.”
Record the whole consultation, give a direct instruction, or combine both.
3 · After consult
4 proposalsClinical note
SOAP summary
GP letter
Clinic update
SSC radiology form
Right S1 injection
6-week review
Appointment slot
Nothing is saved, booked, or sent until the doctor reviews and approves it.
The real problem
The clinical appointment is only one part of the day. The drag is everything that happens before, around, and after it.
Reception is pulled away from patients by routine booking changes, callbacks, and repeat questions.
Cancellations and waitlist demand rarely meet at the right moment without someone chasing both sides.
Consults create letters, reports, forms, prescriptions, and follow-up work long after the appointment ends.
Billing, claims, messages, questionnaires, and tasks end up scattered across different queues and people.
The Microdoc loop
The product is broad, but the pattern is simple. Capture the work, route it to the right context, complete the routine steps, and review the exceptions.
1
Microdoc catches the work as it arrives.
2
It attaches the work to the right patient, appointment, document, or account.
3
Routine operational steps move forward inside the policy you define.
4
Only the work that needs judgment lands in front of the team.
What Microdoc handles
The individual services matter because they compound into four practical workflow families.
Patients reach the practice without every request becoming a phone interruption.
Calls answered, requests captured, reminders sent, slots filled.
A patient calls to move an appointment. The request is captured, linked to the patient, and queued with the calendar context already attached.
The appointment creates structured documentation instead of after-hours typing.
Ambient notes, dictations, forms, questionnaires, reports, and letters stay connected.
A consult is captured, analyzed, drafted into the right document shape, and left for the doctor to verify.
The money side follows the patient journey instead of becoming a separate backlog.
Invoices, payment links, statements, procedure codes, and claims stay visible.
At checkout, an invoice is created, payment is requested, and an insurer claim draft is prepared for review.
Automation stays useful because sensitive decisions are visible and reviewable.
One queue for callbacks, messages, dictations, claims, and proposed workflow changes.
The assistant proposes a reminder workflow change; staff see the exact change and approve it before it applies.
Day in the life
Microdoc should feel less like another system to manage and more like operational momentum that carries the practice from morning pressure to end-of-day review.
Before clinic
1
Questionnaires, reminders, booking requests, payment nudges, and waitlist offers can already be in motion.
Morning calls
2
Calls are answered, intent is captured, patient context is attached, and urgent work is escalated.
Consults
3
Ambient capture, dictation, templates, reports, and letters move into reviewable clinical artifacts.
Gaps and changes
4
Cancellations, requests, waitlist offers, confirmations, and prepayment policies work against the live calendar.
Close of day
5
Messages, callbacks, dictations, reports, claim drafts, and workflow recommendations land in one work queue.
Review and control
Calls, messages, dictations, reports, claim drafts, and workflow recommendations land in one action surface so doctors and staff review exceptions instead of hunting for them.
Patient experience
request appointments without phoning the clinic
accept waitlist offers when a slot opens
complete questionnaires before the visit
pay balances and view account history through the portal
receive reminders, confirmations, and follow-up messages
Foundation
Calls, bookings, documents, billing, questionnaires, and messages all attach to the patient workspace.
Routine work can move quickly while sensitive communication, claims, and workflow changes stay reviewable.
Doctors and staff can work from a shared queue instead of rebuilding context across phones, inboxes, calendars, and notes.
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