1
Before clinic
Admin starts moving before staff arrive
Questionnaires, reminders, booking requests, payment nudges, and waitlist offers can already be in motion.
Product tour
See Microdoc through a real clinic day.
The product is easiest to understand as a connected day: morning calls, booking pressure, intake, consult documentation, billing, claims, and end-of-day review.
08:12 Urgent
Patient call triaged
Caller asks for an urgent callback and lands in the shared inbox.
08:31 Needs review
Appointment request waiting
A follow-up request arrives with preference, history, and contact details.
09:40 Alert
Intake answer flagged
The pre-visit questionnaire catches a clinical answer worth reviewing.
10:15 Ready
Ambient note ready
The consult recording has moved through transcription and analysis.
11:00 Booked
Cancellation filled
A waitlist offer is accepted and the diary recovers the opening.
14:20 Paid
Invoice paid
The patient pays through the portal and accounts updates automatically.
16:45 Review
Claim draft needs approval
The insurer form is prepared with evidence and queued for review.
The workflow
Five moments that explain the system.
2
Morning calls
Routine calls stop interrupting every desk
Calls are answered, intent is captured, patient context is attached, and urgent work is escalated.
3
Consults
Clinical documentation follows the visit
Ambient capture, dictation, templates, reports, and letters move into reviewable clinical artifacts.
4
Gaps and changes
The diary gets protected, not just observed
Cancellations, requests, waitlist offers, confirmations, and prepayment policies work against the live calendar.
5
Close of day
The team reviews exceptions, not scattered loose ends
Messages, callbacks, dictations, reports, claim drafts, and workflow recommendations land in one work queue.
Control
One queue for the decisions that need judgment.
Doctors and staff should review exceptions, not rebuild context from phones, inboxes, sticky notes, calendars, and document dashboards.
Call follow-up Urgent callback Open Return call
Text thread Reschedule request Unread Reply
Dictation Letter 20-04-2026 Ready Verify
Insurance claim Procedure claim draft Review Approve
Workflow recommendation Reminder rule Proposed Apply
Patient state underneath every workflow
Calls, bookings, documents, billing, questionnaires, and messages all attach to the patient workspace.
Human control where judgment matters
Routine work can move quickly while sensitive communication, claims, and workflow changes stay reviewable.
One operational queue
Doctors and staff can work from a shared queue instead of rebuilding context across phones, inboxes, calendars, and notes.