Frequently Asked Questions

Microdoc is an AI secretary for medical practices. It helps handle calls, scheduling, patient messages, reminders, questionnaires, payments, and routine admin follow-up in one controlled workflow.

Yes. The secretary works on top of a real operational foundation for scheduling, patient context, billing, messaging, and workflow state. That shared context is what makes it useful and safe.

Microdoc is designed for medical practices that feel front-desk pressure: general practice, specialist clinics, physiotherapy, departments, and multi-site healthcare groups.

Sensitive actions can be held in review queues so doctors or staff can approve, edit, or dismiss them before anything important is sent or changed.

It can move low-risk operational work under policy, but the system is designed around visible control. You define what can happen automatically, what should queue, and what always needs sign-off.

Yes. Actions remain visible with timing, context, and disposition so the practice can see what happened and why.

Routine inbound calls, bookings and reschedules, reminders, patient messages, questionnaires, payment requests, billing follow-up preparation, and operational queueing for review.

Yes. Pre-visit communication is part of the workflow, so reminders and intake forms can move before the appointment instead of relying on a manual chase.

Yes. Many practices start with the front-desk workflow first, then bring more of the underlying operational system into place over time.

Yes. The product is designed for healthcare operations with secure hosting and explicit controls around patient-facing workflow.

We provide onboarding support, rollout guidance, and direct help configuring the workflow and review model for your practice.