Microdoc terms of use

1. Introduction

Welcome to Microdoc! These Terms of Use ("Terms") govern your access to and use of Microdoc's services, software, and related applications ("Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use Microdoc.

2. Definitions

• Microdoc refers to Healthcloud Limited, trading as Microdoc, its software and related services.
• User refers to any individual or entity using Microdoc's Services.
• Healthcare Provider refers to individual doctors, clinics, hospitals, or other entities using the Services for medical documentation.
• AI-Generated Content refers to documentation generated through Microdoc's AI-powered dictation service.

3. Eligibility

Microdoc is intended for licensed healthcare professionals and authorized personnel. By using Microdoc, you confirm that:

• You are at least 18 years old.
• You are a licensed healthcare provider or authorized representative of a healthcare organization.
• You will use the Services in compliance with applicable laws and regulations.

4. License and use restrictions

Microdoc grants you a limited, non-exclusive, non-transferable license to use the Services for your internal clinical practice-management, documentation and billing purposes. You agree that:

• You will not reverse-engineer, copy, modify, distribute, or sell any part of Microdoc.
• You will not use the Services for unlawful, fraudulent, or unethical purposes.
• You will not attempt to access, extract, or manipulate AI-generated outputs beyond intended use.
• You will ensure compliance with data protection laws when inputting patient information.

5. AI-generated content and limitations

Microdoc uses AI to generate medical documents, which:

• Are intended as assistive tools and not a substitute for professional medical judgment.
• Must be reviewed, verified, and edited by a licensed healthcare professional before use.
• May occasionally produce errors, and Microdoc is not responsible for inaccuracies or misinterpretations.

6. Data security and privacy

Microdoc prioritizes data security and compliance with applicable regulations, including GDPR and HIPAA (where applicable). By using Microdoc:

• You acknowledge that patient data must be handled in accordance with legal and ethical guidelines.
• You are responsible for implementing adequate safeguards when sharing or storing generated content.
• You agree to Microdoc's Privacy Policy, which governs data collection, processing, and security measures.

7. Service availability and downtime

Microdoc aims for high reliability but does not guarantee uninterrupted service. We reserve the right to:

• Perform scheduled maintenance and updates.
• Temporarily suspend access for security or operational reasons.
• Modify or discontinue parts of the Services at any time.

8. Fees and payment

Microdoc operates on a subscription basis. By subscribing:

• You agree to pay fees as outlined in your pricing plan.
• Failure to pay may result in suspension or termination of access.
• Fees are non-refundable unless explicitly stated otherwise.

There is no separate Clover app charge for Microdoc's Clover terminal integration. Your Microdoc subscription remains subject to your pricing plan. Merchant processing, terminal hardware and other payment-provider charges are governed by your separate agreements with those suppliers.

9. Liability and disclaimers

• Microdoc does not provide medical advice. AI-generated documentation is an assistive tool and must be reviewed before reliance.
• Microdoc is not liable for clinical decisions, patient outcomes, or errors resulting from reliance on AI-generated content.
• Microdoc is provided "as is" without warranties of any kind, express or implied.
• To the fullest extent permitted by law, Microdoc's liability is limited to the amount paid by the User in the past six (6) months.

10. Termination and suspension

Microdoc may suspend or terminate access if:

• A User violates these Terms.
• There is misuse, unauthorized access, or security concerns.
• A User ceases payment for services.

Users may terminate their account by providing written notice. No refunds will be issued upon termination unless otherwise stated.

11. Indemnification

You agree to indemnify and hold harmless Microdoc from any claims, damages, losses, liabilities, and expenses arising from:

• Misuse of the Services.
• Violation of applicable laws or regulations.
• Any reliance on AI-generated medical documentation.

12. Dispute resolution

Any disputes arising under these Terms will be:

• Governed by the laws of Ireland.
• Resolved through negotiation, and if necessary, arbitration in Ireland.

13. Changes to terms

Microdoc reserves the right to update these Terms at any time. Users will be notified of significant changes, and continued use of the Services constitutes acceptance of the revised Terms.

14. Contact information

For questions or concerns, contact us at brian@microdoc.io.

15. Clover terminal integration

Microdoc's optional Clover integration lets authorised practice users request payments through a connected terminal, request supported refunds and payment reversals, check their results and update Microdoc's billing records. The integration is intended for supported merchants and compatible terminals in Ireland and the United Kingdom, with the payment currency matching the connected merchant and practice.

Healthcloud Limited supplies and licenses Microdoc. Clover/Fiserv is not a party to these Terms and is not the licensor or provider of Microdoc. Card processing, settlement, hardware and associated provider services remain subject to your separate merchant and provider agreements.

You must maintain the required merchant account, compatible terminal and network connection, and have authority to connect that merchant account. The payment, refund or reversal requests you submit through Microdoc are your instructions to carry out those operations.

A timeout, disconnection or receipt error may leave an operation's result uncertain. Check the original operation before requesting another payment, refund or reversal. A reversal may be processed as a void or refund, depending on the provider's confirmed result. Microdoc updates financial records when that result is confirmed; the timing of funds reaching a cardholder depends on the payment provider and relevant financial institutions.

Our privacy policy describes the personal data used by this integration. Any applicable customer data processing agreement continues to govern processing on your behalf. This section supplements the other provisions of these Terms, including the liability and dispute-resolution provisions.